ITSS Technician

We at Yara are part of a global network, collaborating to profitably and responsibly solve some of the world's key challenges - resource scarcity, food insecurity and environmental change.

About the Unit

Yara Belle Plaine is a world class producer of nitrogen fertilizer located 50 kms west of Regina on highway #1. Employing 200 people, our mission is to responsibly feed the world and protect the planet by applying our values of collaboration, curiosity, ambition, and accountability. We take pride in our safety record and seek new colleagues who are eager to contribute to Yara's culture of “Safe by Choice"

Responsibilities

Provide primary on-site IT support to end users through phone, email, chat, and in-person assistance, ensuring timely resolution of incidents and service requests in accordance with SLAs and OLAs.
Monitor and manage ServiceNow queues, maintaining accurate ticket updates, asset records, and ensuring disciplined closure of requests.
Perform IMACD (Install, Move, Add, Change, and Disposal) activities for workstations, laptops, mobile devices, printers, LAN equipment, servers, and other IT assets.
Troubleshoot and resolve hardware, software, network, and application issues, providing hands-on support when remote resolution is not possible.
Support Microsoft 365 applications and collaboration tools, including Outlook, Teams, SharePoint, OneDrive, Word, Excel, Power BI, and related services.
Install, configure, and maintain local business applications and user accounts, while diagnosing application errors, crashes, and compatibility issues.
Collaborate with global IT teams, third-party vendors, and business stakeholders, contributing to IT projects, knowledge sharing, and continuous improvement initiatives.
Maintain IT documentation, asset inventories, and knowledge databases while training end users on IT workplace solutions and promoting adherence to corporate IT policies, standards, and governance.

Education, Experience & Skill

Degree or diploma in Computer Science, Electronics, IT, or related field; ITIL and Microsoft certifications considered an asset, with relevant experience able to compensate for formal education.
Hands-on experience in IT support, including hardware, software installation, troubleshooting, and maintenance in enterprise environments.
Strong understanding of ITIL processes, including Incident, Problem, Request, Access, and Knowledge Management.
Experience supporting network infrastructure, IT operations tools, monitoring systems, and remote support technologies.
Customer-focused IT support experience with strong communication skills and ability to work effectively with end users and stakeholders.
Self-driven, process-oriented, highly organized professional with the ability to manage priorities and perform effectively under pressure.

Be Part of Our Team – Why Work for Us – What We Offer

Yara Belle Plaine offers a highly competitive total compensation package, including:

Bonus Program
Employee Assistance Plan
Employee Wellness Plan
Enhanced Vacation option
Health and Dental Benefits
Pension Plan/Savings Plan

Additional Information

Position is based out of Belle Plaine, with occasional support required in Regina

Contact details

Deanna Milton, People & Culture Manager

Apply no later than

July 7, 2026

Knowledge grows through differences
Yara is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We believe that creating a diverse and inclusive work environment is not only the right thing, but also the smart thing to do. To deliver on this, Yara has firmly anchored Diversity, Equity & Inclusion (DE&I) in our business strategy and has more than 400 employees worldwide involved in D&I ambassadors networks.

As part of our recruitment process, where permitted by local law, we may conduct reference and background checks. These checks will only be performed when deemed necessary for the nature of the job. Candidates will be informed by HR before any background checks are initiated.