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Date posted:  Jan 6, 2023
Location: 

Bengaluru, KA, IN

Job Function:  Other
Job Type:  Permanent
Job Requisition ID:  13715

SaaS Support Senior Specialist

We at Yara are part of a global network, collaborating to profitably and responsibly solve some of the world's key challenges - resource scarcity, food insecurity and environmental change.

About the Unit

About Digital Ag Solutions

Yara aims to be the crop nutrition company for the future and is leading the development of sustainable agriculture and digital tools to contribute to solving global agricultural challenges. We have a worldwide presence with sales teams in ~150 countries and around 17,000 employees. 

Drawing on over a century of crop nutrition experience, Yara established the Digital Farming unit – now Digital Ag Solutions (DAS) – 4 years ago to explore how technology could be used to impact farmer livelihoods and productivity. Today, DAS has built products for smallholder and professional farmers, retailers and other farming ecosystem stakeholders across Asia, Africa, the Americas and Europe. 

We are an international team of engineers, scientists, researchers, designers and agronomists working together to achieve Yara’s goal to responsibly feed this world and protect the planet. Join us in building new digital products and services to create value for stakeholders across the agricultural ecosystem. 

Responsibilities

  • Support the SaaS tooling ecosystem of the unit. Working on requests and incidents received in the SaaSOps team for supported applications within ServiceNow. 
  • Managing and configuring Azure AD Enterprise Applications. Working with Yara Digital Technology to enable SAML/SCIM where possible on SaaS Apps within DAS. 
  • Working with the Security and Data Privacy teams to make sure best practices are being applied in all SaaS tools in the DAS SaaS Ecosystem. 
  • Identify under-or-misused resources to reduce waste in cost or time management.
  • Assist in developing, constructing, testing, and delivering innovative solutions which eliminate pain points for IT & the business.
  • Working on different projects (e.g. migrations, onboarding/offboarding new SaaS apps, data security audits, user engagement, etc..) within DAS and Yara Digital Technology for the SaaSOps team. 

Profile

  • Past experience supporting SaaS tooling solutions or similar experience within an IT/Application support team. 
  • Project Management skills.
  • Experience working on multiple support requests/incidents/projects at the same time. 
  • Can be from start-ups who used to handle everything all at once type.
  • Self motivated who can work with little guidance.

Additional Information

We strive to reflect the diversity in society and encourage all qualified applicants from all background to apply. We are committed to creating a work environment that fits gender equality and allows combining career progress with the needs of a family or other personal circumstances

Why us?

  • Evolving tech development division of an established agricultural products and services company.
  • Explore and develop digital, software, hardware products, which provide value to farmers, smallholder communities and the value chain.
  • Be part of our mission to build sustainable solutions that benefit humanity and the environment.
  • Full-time, permanent and freelance contract options available with competitive remuneration + benefits.
  • Support for personal development, training and continuous learning.
  • Commitment to using new technologies and frameworks, meetups, and knowledge sharing.

Apply no later than

Knowledge grows through differences
Yara is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We believe that creating a diverse and inclusive work environment is not only the right thing, but also the smart thing to do. To deliver on this, Yara has firmly anchored Diversity, Equity & Inclusion (DE&I) in our business strategy and has more than 400 employees worldwide involved in D&I ambassadors networks. 


Job Segment: Sustainable Agriculture, Agricultural, Agronomy, ERP, Technical Support, Agriculture, Technology

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