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Date posted:  May 3, 2021
Location: 

Berlin, BE, DE

Job Function:  Customer Service
Job Type:  Permanent
Job Requisition ID:  4907

Argonomist, Customer Success Manager (German Speaking) (f/m/d)

We at Yara are part of a global network, collaborating to profitably and responsibly solve some of the world's key challenges - resource scarcity, food insecurity and environmental change.

A bit about Yara and Crop Digital Solutions

 

Yara has an ambitious strategic agenda to be the crop nutrition company for the future,  and is taking lead in the development towards sustainable agriculture and digital tools, to contribute to solving the challenges which the agricultural industry is facing globally. We have a worldwide presence with sales to ~150 countries and around 17 000 employees. The newly established function, Yara Farming Solutions, will lead the transformation towards more sustainable and efficient food production, by innovating our offering and the way we work.

 

Crop and Digital Solutions is responsible developing and scaling new “on-farm” digital and integrated tools and solutions, which will work toward driving a more efficient and transparent food system.

What you will be doing

 

The Customer Success team are responsible for ensuring our customers are able to leverage value from their subscription. Working with our customer at all stages of the customer journey to achieve positive outcomes. The customer success team also take responsibility for enabling our partners with renewals and other activities as needed throughout the customer journey.

 

  • Help ensure our customers have a successful start when onboarding. Including issues with initial device setup, delivery.
  • Create engagement plans for your portfolio of customers, identifying opportunities for growth.
  • Understand multiple products and have expert level knowledge to solve customers’ problems and questions.
  • Host Webinars for our customers and perspective customers.
  • Obtaining customers testimonials and reviews.
  • Work with Sales and Marketing to help show the value of our product offering.
  • Act as a central point of contact for the customer to ensure a positive experience and timely resolution.
  • Ensure on time and successful renewal of customer contracts.

What you will bring

 

  • Understanding and experience of agriculture, farming, and precision agriculture.
  • Exceptional written and spoken English and German language skills. Any other European language is a plus.
  • Experience in Customer Success or related discipline.
  • Proven track record of high achievement against SLA goals and metrics.
  • Ability to solve complex customer problems and act as a single point of contact for the customer.
  • Experience with Zuora and Zendesk or similar systems.
  • Relevant University degree.

Why us?

 

  • The opportunity to shape an organization in its early stage.
  • To directly impact on products that provide real value to farmers and industries based on an honest business model.
  • An unlimited working contract and a very competitive remuneration.
  • A flexible yet stable environment in the newly founded digital unit of a global company.
  • Support for personal development, trainings, conferences and continuous learning.
  • To choose your own preferred hardware (CYOD).

Additional information

 

Please note: This recruitment process will be managed by Korn Ferry, and by submitting your application you acknowledge and confirm that your application details can be shared with them. Korn Ferry will manage your data according to their privacy policy (https://www.kornferry.com/privacy) and Data Processing Agreement entered into with Yara.

 

As a global organization we actively strive to reflect the diversity in society. We therefore encourage qualified applicants from all backgrounds to apply. We are committed to creating a work environment that fits gender equality and allows combining career progress with the needs of a family or other personal circumstances. 

Knowledge grows through differences
Yara is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We believe that creating a diverse and inclusive work environment is not only the right thing, but also the smart thing to do. To deliver on this, Yara has firmly anchored Diversity & Inclusion (D&I) as one of our top 7 strategic actions and has more than 400 employees worldwide involved in D&I ambassador networks. 


Job Segment: Agricultural, Sustainable Agriculture, Manager, Agriculture, Management