Customer Service Officer

We at Yara are part of a global network, collaborating to profitably and responsibly solve some of the world's key challenges - resource scarcity, food insecurity and environmental change.

About the Unit

Yara's knowledge, products and solutions grow farmers', distributors' and industrial customers' business profitably and responsibly, while protecting the earth's resources, food and environment.

Our fertilizers, crop nutrition programs and technologies increase yields, improve product quality and reduce the environmental impact of agricultural practices. We foster a culture that promotes the safety of our employees, contractors and societies.

Yara Limited is duly registered company under the Laws of Rwanda as a subsidiary of Yara Tanzania Limited also a subsidiary of Fertilizers Holdings AS, headquartered in Norway. We trade in importation and sale of fertilizers in Rwanda. The aim is developing a market concept that increases the number of farmers who use fertilizer in Rwanda including better knowledge in crop nutrition, improved distribution and logistics.

Yara Limited was established and started operations in Rwanda in 2015 and has grown to become among leading input companies supplying the Government subsidy scheme with specific crop programs as well as offering capacity building programs to farmers.

Responsibilities

1. Order Management

Process customer orders accurately and within established timelines.

Ensure all order documentation is complete and compliant before execution.

2. Customer Relationship and Satisfaction

Seek customer feedback and share a weekly report.

Fully participate in the semi‑annual Customer Satisfaction Survey and follow up on identified action items.

Close all customer complaints within 48 hours unless awaiting escalation action.

3. Timely & Accurate Invoicing

Ensure all closed orders are printed and filed immediately.

Perform weekly reviews of unbilled orders and follow up for timely closure.

4. Order-to-Cash Accuracy

Ensure accuracy throughout the full Order-to-Cash cycle.

Verify that cheque payments match the corresponding Local Purchase Orders (LPOs) before processing.

Profile

University degree in the business studies.
A minimum of 3 years of work experience in a global Organization within a Supply Chain/ Logistics function.
Fluency in both Kinyarwanda, French and English languages.
Excellent verbal and written skills.
Competency in the use of Microsoft Word, Microsoft Office Applications.

Additional Information

Strong analytical skills.
Highly motivated and result oriented.

Apply no later than

24th August 2026

Knowledge grows through differences
Yara is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We believe that creating a diverse and inclusive work environment is not only the right thing, but also the smart thing to do. To deliver on this, Yara has firmly anchored Diversity, Equity & Inclusion (DE&I) in our business strategy and has more than 400 employees worldwide involved in D&I ambassadors networks.

As part of our recruitment process, where permitted by local law, we may conduct reference and background checks. These checks will only be performed when deemed necessary for the nature of the job. Candidates will be informed by HR before any background checks are initiated.