Customer Service Representative

We at Yara are part of a global network, collaborating to profitably and responsibly solve some of the world's key challenges - resource scarcity, food insecurity and environmental change.

About the Unit

We at Yara are part of a global network, collaborating to profitably and responsibly solve some of the world's key challenges - resource scarcity, food insecurity and environmental change

Responsibilities

The Customer Service Representative is responsible for the placement, shipment and invoicing of all sales for Yara Canada from our production facilities and warehouses encompassing a large number of different products. Team members must be used to working in a fast-paced environment, while always keeping a positive attitude.

- Provide cross-functional communication with areas impacted by or impacting on Customer Service.
- Communicate with terminals, transportation, credit and marketing teams
- Enter contracts and orders into SAP, ensuring accuracy of data pricing, product, terms, warehouse delivery time, etc.
- Execute customer contracts including invoicing as appropriate. Order requests are made via phone or email
- Monitor contract fulfillment and work with sales on required extensions
- Reconcile Prepaid Contracts/orders with customer and Credit
- Assist Transportation team for inbound and outbound orders as necessary
- Tracking of product shipment to ensure customer satisfaction
- Provide customer service at a level of competitive excellence.

Education, Experience & Skill

Minimum three years of experience within Customer Service
Work experience in a global organization or Associate Degree in Business Administration, Supply Chain or related fields
Degree in Business Administration, Supply Chain or related fields
Knowledge of transportation equipment
Knowledge of inventory levels and logistics as well as warehouse operations
English is required, French is an asset.

Be Part of Our Team- Why Work for Us- What we Offer

Yara offers a highly competitive total compensation package including:

Bonus Program
Enhanced Top up for Maternity/Adoption/Parental Leave
Health and Dental Benefits
Optional Vacation Enhancement
Pension & Savings Plans
Wellness and Employee Assistance Plan

Contact details

Deanna Milton, People & Culture Manager

Apply no later than

March 18, 2026

Knowledge grows through differences
Yara is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We believe that creating a diverse and inclusive work environment is not only the right thing, but also the smart thing to do. To deliver on this, Yara has firmly anchored Diversity, Equity & Inclusion (DE&I) in our business strategy and has more than 400 employees worldwide involved in D&I ambassadors networks.

As part of our recruitment process, where permitted by local law, we may conduct reference and background checks. These checks will only be performed when deemed necessary for the nature of the job. Candidates will be informed by HR before any background checks are initiated.