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Date posted:  May 4, 2021
Location: 

São Paulo, São Paulo, BR

Job Function:  Other
Job Type:  Permanent
Job Requisition ID:  7188

Costumer Success Specialist

We at Yara are part of a global network, collaborating to profitably and responsibly solve some of the world's key challenges - resource scarcity, food insecurity and environmental change.

Apply no later than

05/18/2021

About the Unit

Yara has an ambitious strategic agenda to be the crop nutrition company for the future, and is taking lead in the development towards sustainable agriculture and digital tools, to contribute to solving the challenges which the agricultural industry is facing globally. We have a worldwide presence with sales to ~150 countries and around 17 000 employees. The newly established function, Yara Farming Solutions, will lead the transformation towards more sustainable and efficient food production, by innovating our offering and the way we work.

 

Crop and Digital Solutions is responsible developing and scaling new “on-farm” digital and integrated tools and solutions, which will work toward driving a more efficient and transparent food system.

Responsibilities

  • Help ensure our customers have a successful start when onboarding. Including issues with initial device setup, delivery.
  • Create engagement plans for your portfolio of customers, identifying opportunities for growth.
  • Understand multiple products and have expert level knowledge to solve customers’ problems and questions.
  • Host Webinars for our customers and perspective customers.
  • Obtaining customers testimonials and reviews.
  • Work with Sales and Marketing to help show the value of our product offering.
  • Act as a central point of contact for the customer to ensure a positive experience and timely resolution.
  • Ensure on time and successful renewal of customer contracts.

Profile

  • Bachelor's degree in Agronomic Engineering. 
  • Fluent Englsh. 
  • Understanding and experience of agriculture, farming, and precision agriculture. 
  • Advanced knowledge in Precision Agriculture and Digital Agronomy Tools.
  • Excellent communication skills.

 

Additional Information

Contact details

Talent Acquisition

Knowledge grows through differences
Yara is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We believe that creating a diverse and inclusive work environment is not only the right thing, but also the smart thing to do. To deliver on this, Yara has firmly anchored Diversity & Inclusion (D&I) in our business strategy and has more than 400 employees worldwide involved in D&I ambassador networks. 


Job Segment: Agricultural, Sustainable Agriculture, Agronomy, Engineer, Scientific, Agriculture, Engineering