Share this Job

Date posted:  Apr 28, 2022
Location: 

Singapore, SG

Job Function:  Information Technology
Job Type:  Permanent
Job Requisition ID:  9597

IT Support Engineer

We at Yara are part of a global network, collaborating to profitably and responsibly solve some of the world's key challenges - resource scarcity, food insecurity and environmental change.

About the Unit

There are more than 500 million smallholder farms globally. 2.5 billion people depend on Smallholder Communities for their food and livelihoods. Smallholder regions are characterized by low living standards, high rates of illiteracy and low agricultural productivity. Yara's mission is "Responsibly Feed the World and Protect the Planet". Key to achieving this is enabling thriving Smallholder Communities. At Yara, the Smallholders Digital Team is part of the Digital Ag Solutions Unit. 

About Digital Ag Solutions

Yara aims to be the crop nutrition company for the future and is leading the development of sustainable agriculture and digital tools to contribute to solving global agricultural challenges. We have a worldwide presence with sales teams in ~150 countries and around 17,000 employees. Yara Farming Solutions, will lead the transformation towards more sustainable and efficient food production, by innovating our offerings and the way we work. Digital Ag Solutions is responsible developing and scaling new “on-farm” digital and integrated tools and solutions for an efficient and transparent food system.

Responsibilities

  • Support Yara End Users

  • Maintenance and operations of local IT equipment

  • Be the Yara IT Subject Matter Expert (SME) regarding all site IT matters

  • Participate and contribute in central and local IT projects as the site IT SME

  • Act as Yara IT local representative for central IT Services and deliveries according to Yara IT policies, standards, solutions and governance

  • Act as a senior agent who will drive customer satisfaction through customer support

  • Ensure that all customer inquiries and issues are solved correctly and in a prompt and professional manner

  • Review all technical support related processes and documentation for continuous improvement.

Profile

 

  • Certification in ITIL and Microsoft and other relevant topics

  • Long, relevant experience can compensate for lack of formal education

  • Relevant IT experience (e.g. hands-on IT hardware and software maintenance and installations. Network infrastructure knowledge)

  • Understanding of functionality and infrastructure for site solutions

  • Good knowledge of IT services and ITIL processes (Incident-, Knowledge-, Access-, Problem- and Request Management)

  • Experienced in common tools related to IT operations (e.g. monitoring tools, work flows tools, remote execution tools)

  • Strong knowledge of Apple devices with MAC OS & iOS, IT infrastructure, ITIL processes, Service Now, O365, SharePoint, WAN, LAN and wireless network

  • Excellent communication, presentation, documentation and team-work skills

  • Excellent English language skills, other languages are a plus

  • Is a proactive problem solver who quickly adapts to new tools and methods of working

Additional Information

We strive to reflect the diversity in society and encourage all qualified applicants from all background to apply. We are committed to creating a work environment that fits gender equality and allows combining career progress with the needs of a family or other personal circumstances

Why us?

  • Evolving tech development division of an established agricultural products and services company.
  • Explore and develop digital, software, hardware products, which provide value to farmers, smallholder communities and the value chain.
  • Be part of our mission to build sustainable solutions that benefit humanity and the environment.
  • Full-time, permanent and freelance contract options available with competitive remuneration + benefits.
  • Support for personal development, training and continuous learning.
  • Commitment to using new technologies and frameworks, meetups, and knowledge sharing.

Apply no later than

Knowledge grows through differences
Yara is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We believe that creating a diverse and inclusive work environment is not only the right thing, but also the smart thing to do. To deliver on this, Yara has firmly anchored Diversity & Inclusion (D&I) in our business strategy and has more than 400 employees worldwide involved in D&I ambassador networks. 


Job Segment: Agricultural, Developer, Network, Engineer, Sustainable Agriculture, Agriculture, Technology, Engineering