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Date posted:  Jan 7, 2023

Singapore, SG

Job Function:  Other
Job Type:  Intern
Job Requisition ID:  13673

Intern, Customer Experience

We at Yara are part of a global network, collaborating to profitably and responsibly solve some of the world's key challenges - resource scarcity, food insecurity and environmental change.

About the Unit

Yara is the world's largest producer of ammonia, nitrates and NPKs, offering solutions for sustainable agriculture respecting the environment. Our fertilizers and our crop nutrition programs were designed to help the sector of food production and to meet the needs of a growing world population. Our products and solutions help industry reduce emissions, improve air quality and prioritize effective operations safely.

Yara Africa & Asia (YAA) produces, sells, distributes and markets fertilizers and industrial products across Asia Pacific and Africa regions, with offices location and operational units in 20 countries. The region employs over 1800 employees and has a long history in the Asian Pacific and African markets, focusing on develop crop nutrition concepts that increase food production and create value to the growers, in particular smallholder farmers, whilst minimizing environmental impact of agricultural activities.

YAA is currently undergoing a major transformation, aimed at shifting the existing business models, generating new revenue streams and ultimately delivering profit through new Farming Solutions related activities.


  • Develop an understanding of the customer journey from implementation to adoption to retention
  • Work closely with the Growth & Commercialisation team and respective Product Owners to understand customer needs and challenges, identify and track issues to ensure customer satisfaction
  • Assist in the development and preparation of customer onboarding materials, surveys
  • Gather and analyse customer success/ support data and create reports
  • Collaborate with Customer Success/Support colleagues to expand and update the customer knowledge bases and FAQ content
  • Communicate with customers with a strong brand voice and address their enquiries and issues through Zendesk when required


  • Must be available for 5 to 6 months of full-time internship
  • Self-starter and highly motivated individual with tact and tenacity
  • Calm, empathic and customer-focused
  • Enthusiasm for problem-solving while working collaboratively in a team.
  • Strong organisation skills and attention to details
  • Excellent verbal and written communication, analytical and presentation skills
  • Ability to manage multiple projects simultaneously


Additional Information

We strive to reflect the diversity in society and encourage all qualified applicants from all background to apply. We are committed to creating a work environment that fits gender equality and allows combining career progress with the needs of a family or other personal circumstances

Why us?

  • Evolving tech development division of an established agricultural products and services company.
  • Explore and develop digital, software, hardware products, which provide value to farmers, smallholder communities and the value chain.
  • Be part of our mission to build sustainable solutions that benefit humanity and the environment.
  • Full-time, permanent and freelance contract options available with competitive remuneration + benefits.
  • Support for personal development, training and continuous learning.
  • Commitment to using new technologies and frameworks, meetups, and knowledge sharing.

Apply no later than

Knowledge grows through differences
Yara is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We believe that creating a diverse and inclusive work environment is not only the right thing, but also the smart thing to do. To deliver on this, Yara has firmly anchored Diversity, Equity & Inclusion (DE&I) in our business strategy and has more than 400 employees worldwide involved in D&I ambassadors networks. 

Job Segment: Sustainable Agriculture, Agricultural, Air Quality, Equity, Agriculture, Engineering, Finance

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