Manager, Digital Operations

We at Yara are part of a global network, collaborating to profitably and responsibly solve some of the world's key challenges - resource scarcity, food insecurity and environmental change.

About the Unit

Founded in 1905 and headquartered in Oslo, Yara International is a Norwegian multinational company (MNC) and the leading sustainable agricultural, digital farming solutions, and farmer livelihood-enhancement company. Our dedicated team of 18,000 professionals in 160 countries are committed to helping the world achieve a nature-positive food future through regenerative farming, climate neutrality, and farmer prosperity.

With its headquarters in Singapore, Yara Africa & Asia (YAA) is one of Yara’s three regional geographic operating units. YAA and its team of 2,000 employees support an extensive and diverse region of 22 market economies. YAA works closely with in-country, regional, and global stakeholders – including policymakers, commercial and smallholder farmers, retailers and channel partners, and NGOs to identify how the company can best support priorities around food security, farmer livelihoods, sustainability and circular economy across the food value chain. With global production capacity and product innovation, digital technology across five digital farming hubs – three of which are in Africa and Asia (Singapore, Shanghai, and Bangalore) – Yara Africa & Asia is supporting millions of farmers to grow our food sustainably

Responsibilities

Strategic Leadership: Develop and implement digital operational strategies that support YAA DVCS overarching vision, objectives, and values. Translate business goals into actionable initiatives, ensuring effective cross-functional collaboration and resource allocation.
Orchestration: Lead the portfolio orchestration across all the countries’ digital teams, fostering a culture of accountability and careful budget management across YAA.
Process and Governance: Evaluate and streamline workflows, leveraging data analytics and automation to increase efficiency, reduce costs, and minimize risk. Establish best practices for digital operations, including project management methodologies, performance metrics, budget & forecast accuracy and continuous improvement programs.
Technology Management: Supervise the selection, procurement, contract and payment management of third-party digital tools and platforms. Collaborate with the Digital Lab, China Digital Hub and Corporate Digital team to ensure technology investments are acquired and maintained in accordance with governance standards.
Risk & Compliance: Ensure digital operations adhere to industry standards, legal requirements, and regulatory frameworks. Ensure compliance to Corporate cybersecurity standards, data privacy policies, to safeguard Yara assets and reputation.
Team Development: Organise development programs for all country digital teams and ensure alignment with digital skills requirement and professional growth.
Customer Experience: Collaborate with core business teams in markets to drive and measure customer satisfaction of YAA digital tools deployed in markets.
Vendor & Partner Management: Manage relationships with external vendors, technology partners, and service providers. Negotiate contracts, oversee service level agreements (SLAs), and ensure alignment with organizational goals and quality standards.
Financial Stewardship: Develop and manage budgets for digital operations, monitoring expenditures, and ensuring efficient resource utilization. Prepare regular reports for region and corporate leadership, providing strategic recommendations based on operational performance and financial health.
Change Management: Design and execute change management strategies to facilitate the smooth adoption of new technologies and processes. Communicate effectively with stakeholders at all levels to promote buy-in and minimize resistance.
Digital Contents: Lead content team through the entire lifecycle, including planning, creation, delivery and safe storage of assets

Profile

The Manager, Digital Operations is a visionary role responsible for the strategic leadership, management, and optimization of all digital operational processes across YAA and the countries. This role occupies a critical position on the YAA Digital team, working closely with other function leaders to drive operational excellence, innovation, people enablement and sustainable growth. The role for Digital Operations ensures that YAA’s business digital infrastructure, platforms, and workflows are robust, agile, and aligned with overall organizational goals.

Additional Information

Bachelor’s degree in Business Administration, Information Technology, Computer Science, or a related field required
Minimum of 8-10 years’ experience in operational leadership roles within digital, technology, or innovation-driven environments
Understanding of digital platforms, cloud computing, cybersecurity, and data analytics.
Proven ability to inspire, motivate, collaborate and lead cross-functional teams in fast-paced, complex environments. Soft skills preferred - facilitation, situational awareness, conflict resolution.
Demonstrated success in developing and executing digital operational strategies aligned with business objectives.
Exceptional communication, multi-tasking and interpersonal skills for stakeholder management. Clear and concise communicator, able to synthesise information quickly, highlight key takeaways, and disseminate impactful insights
Strong analytical and problem-solving skills, with a data-driven approach to decision-making and process improvement.
Experienced with stakeholder management including executive leadership, customers, partners, and vendors.
Hands-on experience with change management especially in designing and implementing change management frameworks to drive digital penetration in the markets.

Contact details

Apply no later than

Knowledge grows through differences
Yara is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We believe that creating a diverse and inclusive work environment is not only the right thing, but also the smart thing to do. To deliver on this, Yara has firmly anchored Diversity, Equity & Inclusion (DE&I) in our business strategy and has more than 400 employees worldwide involved in D&I ambassadors networks.

As part of our recruitment process, where permitted by local law, we may conduct reference and background checks. These checks will only be performed when deemed necessary for the nature of the job. Candidates will be informed by HR before any background checks are initiated.