Customer Service Expert (French speaking)

We at Yara are part of a global network, collaborating to profitably and responsibly solve some of the world's key challenges - resource scarcity, food insecurity and environmental change.

About the Unit

Founded in 1905 to solve the emerging famine in Europe, Yara has established a unique position as the industry’s only global crop nutrition company. The company operates an integrated business model with around 17,000 employees and operations in over 60 countries.

Headquartered in Oslo, Yara opened its office in Lithuania in 2018. Yara European Business Services (EBS) is now set to expand even further and evolve as valued partner that delivers results.

Yara has been awarded as Equal Pay Employer 2023 by Figure Baltic Advisory.

Responsibilities

Understand customer business cycle and ensure all activities are in alignment with BU/ market needs/ Service Level Agreements (SLA)
Building customer relationships through communication and efficient order processing
Strong problem solving skills through implementing solutions and analyzing/assessing risks customers and/or stakeholders
Building positive collaboration with Yara internal stakeholders: plants, procurement and others
Responsibly follow up on daily tasks with ability to priorities and assess urgent vs important
Actively supporting the team with order and delivery processing to ensure collaboration and improved efficiency
Active collaboration with team members to produce and implement continuous improvement ideas for operational efficiency and increased customer satisfaction
Knowledge sharing by providing trainings as well as learning new flows to ensure knowledge and expertise for back ups within the team in order to sustain operational business continuity
Diligently follow up on complaints using appropriate tools
Proactive approach to take on additional ad hoc tasks to ensure the continuity of operations in the team related processes by registering and implementing improvement ideas
Be a role model of Yara’s culture where health, environment, safety and quality are top priorities

Profile

Fluent in English and French languages
Expert knowledge of Yara products and specifics in French market
Minimum 2 years of operational experience in handling ordering flows of local businesses
Customer service centric approach with proven track record of implementing improvements to optimize order processing or improving customer experience
Excellent communication skills and trusted team player
Continuous improvement mindset striving for quality and efficiency
Proactive and self-driven with a solution-oriented mindset
Excellent problem solving and stakeholder management skills
Eligible to work in Lithuania (the position is based in Lithuania)

We Offer

Personal and professional development
Career opportunities, including subject matter experts, leading or global virtual roles
Social wellbeing-oriented package
Hybrid working model with home office allowance (10 days per month working from the office)
Modern and eco-friendly office environment
Scandinavian culture supporting continuous improvement mindset
People oriented environment and strong company values (Accountability, Ambition, Collaboration and Curiosity)
Much more benefits are waiting for you from the day one

Offered Salary

We offer salary from 2332 Eur to 3498 Eur/month gross (before taxes, language premium included). Final offer depends on candidate's competences.

Contact details

My name is Monika Petravičiūtė and I am looking for an Customer Service Expert to join my team!

If you have further questions about the position, you can contact HR Representative: agne.baniene@yara.com

Please send your CV by clicking the button “Apply now”. No CVs sent via email will be accepted.

Apply no later than

14th of July, 2026

Knowledge grows through differences
Yara is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We believe that creating a diverse and inclusive work environment is not only the right thing, but also the smart thing to do. To deliver on this, Yara has firmly anchored Diversity, Equity & Inclusion (DE&I) in our business strategy and has more than 400 employees worldwide involved in D&I ambassadors networks.

As part of our recruitment process, where permitted by local law, we may conduct reference and background checks. These checks will only be performed when deemed necessary for the nature of the job. Candidates will be informed by HR before any background checks are initiated.