Customer Service Specialist (Danish/ 0,5 FTE) at YARA_EBS

We at Yara are part of a global network, collaborating to profitably and responsibly solve some of the world's key challenges - resource scarcity, food insecurity and environmental change.

About the Unit

Founded in 1905 to solve the emerging famine in Europe, Yara has established a unique position as the industry’s only global crop nutrition company. The company operates an integrated business model with around 17,000 employees and operations in over 60 countries. In 2021, Yara reported revenues of USD 14.4 billion.

Headquartered in Oslo, Yara opened its office in Lithuania in 2018. Yara European Business Services (EBS) is now set to expand even further and evolve as valued partner that delivers results.

Yara has been awarded as Equal Pay Employer 2023 by Figure Baltic Advisory.

Responsibilities

Build and maintain relations with internal and external customers
Together with the team develop and implement solutions to increase customer satisfaction
Focus on the customer: communicate solutions and follow up on daily tasks
Deliver all orders to colleagues in Transport Management
Manage billing documents, return and diversion cases
Be a role model of Yara’s culture where health, environment, safety and quality are a top priority

Profile

Fluent/native in English
Good Danish language skills (Level B2 or higher)
Excellent communication skills and a trusted team player
Proactive and self-driven with a solution oriented mindset
Preferably experienced in Customer Service or Supply Chain
Based in Lithuania or willing to relocate

We Offer

Fixed term 2-year contract with possibility to extend (maternity cover)
Possibility to work 20h/w (0.5 FTE) with flexible schedule of working time
Personal and proficient development
Career opportunities, including subject matter experts, leading or global virtual roles
Social wellbeing-oriented package
Hybrid working model with home office allowance (10 days per month working from the office)
Modern office environment (eco-friendly office with lounge, game room and other areas)
Scandinavian culture supporting continuous improvement culture
Strong company values and orientation towards people
Much more benefits are waiting for you from the day one

Contact details

My name is Indrė and I am looking for a Customer Service Specialist to join my team! If you have any questions about the role itself, team or main challenges here, you can reach me via email: indre.stundiene@yara.com

Please send your CV by clicking the button “Apply now”. No CVs sent via email will be accepted.

Offered Salary

We offer salary from 925 Eur to 1340 Eur/month gross (before taxes, language premium included) Final offer depends on candidate's competences.

Apply no later than

November 8, 2023

Knowledge grows through differences
Yara is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We believe that creating a diverse and inclusive work environment is not only the right thing, but also the smart thing to do. To deliver on this, Yara has firmly anchored Diversity, Equity & Inclusion (DE&I) in our business strategy and has more than 400 employees worldwide involved in D&I ambassadors networks.