Customer Service Specialist (English speaking)

We at Yara are part of a global network, collaborating to profitably and responsibly solve some of the world's key challenges - resource scarcity, food insecurity and environmental change.

About the Unit

Founded in 1905 to solve the emerging famine in Europe, Yara has established a unique position as the industry’s only global crop nutrition company. The company operates an integrated business model with around 17,000 employees and operations in over 60 countries.

Headquartered in Oslo, Yara opened its office in Lithuania in 2018. Yara European Business Services (EBS) is now set to expand even further and evolve as valued partner that delivers results.

Yara has been awarded as Equal Pay Employer 2023 by Figure Baltic Advisory.

Responsibilities

Build and maintain strong relationships with internal and external customers through daily interactions, including inbound and outbound call management
Ensure accurate and timely order entry in SAP, securing smooth downstream processing and coordination with Transport Management
Follow up on customer requests and operational tasks, ensuring high satisfaction levels
Collaborate with team members to continuously improve processes and enhance customer experience
Manage billing documents, return and diversion cases with efficiency and precision
Be a role model of Yara’s culture, where health, environment, safety, and quality are top priorities

Profile

Good English language skills (Level B2 or higher)
Excellent communication skills and a trusted team player
Proactive and self-driven with a solution-oriented mindset
Preferably experienced in Customer Service or Supply Chain
Familiarity with SAP and/or Salesforce is considered a strong advantage
Eligible to work in Lithuania (the position is based in Lithuania)

We Offer

Personal and professional development
Career opportunities, including subject matter experts, leading or global virtual roles
Social wellbeing-oriented package
Hybrid working model with home office allowance (10 days per month working from the office)
Modern and eco-friendly office environment
Scandinavian culture supporting continuous improvement mindset
People oriented environment and strong company values (Accountability, Ambition, Collaboration and Curiosity)
Much more benefits are waiting for you from the day one

Offered Salary

We offer salary from 1920 Eur to 2507 Eur/month gross (before taxes, language premium is not applicable for this role). Final offer depends on candidate's competences.

Contact details

Hiring Manager: Darija Sujeitaitė, darija.sujetaite@yara.com

HR Advisor: Laura Vicinaite, laura.vicinaite@yara.com

Please send your CV by clicking the button “Apply now”. No CVs sent via email will be accepted.

Apply no later than

June 24, 2025

Knowledge grows through differences
Yara is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We believe that creating a diverse and inclusive work environment is not only the right thing, but also the smart thing to do. To deliver on this, Yara has firmly anchored Diversity, Equity & Inclusion (DE&I) in our business strategy and has more than 400 employees worldwide involved in D&I ambassadors networks.

As part of our recruitment process, where permitted by local law, we may conduct reference and background checks. These checks will only be performed when deemed necessary for the nature of the job. Candidates will be informed by HR before any background checks are initiated.