Customer Service Specialist (French Speaking)

We at Yara are part of a global network, collaborating to profitably and responsibly solve some of the world's key challenges - resource scarcity, food insecurity and environmental change.

About the Unit

Headquartered in Oslo, Yara opened its office in Lithuania in 2018. Yara European Business Services (EBS) continues to evolve and expand and is a valued partner that delivers results for our European markets.

Yara has been awarded as Equal Pay Employer 2023 by Figure Baltic Advisory.

We are seeking a Customer Service Specialist who speaks fluent French to join our team. Reporting to the Team Supervisor in this role, you will be responsible for providing a high level of customer service to our customers primarily supporting our French market.

Responsibilities

Build and maintain strong relationships with internal and external customers through daily interactions, including inbound and outbound call management
Ensure accurate and timely order entry in SAP, securing smooth downstream processing and coordination with Transport Management
Follow up on customer requests and operational tasks, ensuring high satisfaction levels
Collaborate with team members to continuously improve processes and enhance customer experience
Manage billing documents, return and diversion cases with efficiency and precision
Be a role model of Yara’s culture, where health, environment, safety, and quality are top priorities

Profile

Good French and English language skills (Level B2 or higher)
Excellent communication skills and a trusted team player
Proactive and self-driven with a solution-oriented mindset
Preferably experienced in Customer Service or Supply Chain
Experience using SAP is advantageous, but training will be provided if needed
Eligible to work in Lithuania and living a commutable distance from the Vilnius office

Additional Information

In addition to a great place to work, Yara offer an attractive rewards package including:

Personal and professional development
Career opportunities, including subject matter experts, leading or global virtual roles
Social wellbeing-oriented package
Hybrid working model with home office allowance (10 days per month working from the office)
Modern and eco-friendly office environment
Scandinavian culture supporting continuous improvement mindset
People oriented environment and strong company values (Accountability, Ambition, Collaboration and Curiosity)
Much more benefits are waiting for you from the day one

Contact details

Helen Coxon

Senior HR Advisor

Helen.coxon@yara.com

Please send your CV by clicking the button “Apply now”. CVs sent via email cannot be accepted.

The salary range for this position is from 2005 Eur to 3008 Eur/month gross (before taxes, language premium is included). Final offer depends on candidate's competences and experience.

Apply no later than

14th June 2026

Knowledge grows through differences
Yara is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We believe that creating a diverse and inclusive work environment is not only the right thing, but also the smart thing to do. To deliver on this, Yara has firmly anchored Diversity, Equity & Inclusion (DE&I) in our business strategy and has more than 400 employees worldwide involved in D&I ambassadors networks.

As part of our recruitment process, where permitted by local law, we may conduct reference and background checks. These checks will only be performed when deemed necessary for the nature of the job. Candidates will be informed by HR before any background checks are initiated.