Customer Service Specialist (German B1) at YARA_EBS

We at Yara are part of a global network, collaborating to profitably and responsibly solve some of the world's key challenges - resource scarcity, food insecurity and environmental change.

About the Unit

Founded in 1905 to solve the emerging famine in Europe, Yara has established a unique position as the industry’s only global crop nutrition company. The company operates an integrated business model with around 17,000 employees and operations in over 60 countries. In 2021, Yara reported revenues of USD 14.4 billion.

Headquartered in Oslo, Yara opened its office in Lithuania in 2018. Yara European Business Services (EBS) is now set to expand even further and evolve as valued partner that delivers results.

Yara has been awarded as Equal Pay Employer 2023 by Figure Baltic Advisory.

Responsibilities

Build and maintain relations with internal and external customers
Together with the team develop and implement solutions to increase customer satisfaction
Focus on the customer: communicate solutions and follow up on daily tasks
Coordinate between stakeholders i.e. commercial, operational planning, site operations, third-party terminals and similar upon necessity
Deliver all orders to colleagues in Transport Management
Manage billing documents, return and diversion cases
Work closely together with colleagues within the team, unit and Yara to continuously improve supply chain related processes
Take independent responsibility for daily tasks and proactively take on additional roles and responsibilities
Be a role model of Yara’s culture where health, environment, safety and quality are a top priority

Profile

Fluent/native in English
Good German language skills (Level B1 or higher)
Excellent communication skills and trusted team player
Proactive and self-driven with a solution oriented mindset
Preferably experienced in Customer Service and/or Supply Chain
Eligible to work in Lithuania

We Offer

Personal and professional development
Career opportunities, including subject matter experts, leading or global virtual roles
Social wellbeing-oriented package
Hybrid working model with home office allowance (10 days per month working from the office)
Modern and eco-friendly office environment
Scandinavian culture supporting continuous improvement mindset
People oriented environment and strong company values (Accountability, Ambition, Collaboration and Curiosity)
Much more benefits are waiting for you from the day one

Offered Salary

We offer salary from 1850 Eur to 2568 Eur/month gross (before taxes, language premium included; final offer depends on candidate's competences).

Contact details

My name is Theresa and I am looking for a Customer Service Specialist to join my team! If you have any questions about the role itself, team or main challenges here, you can reach me via email: theresa.leitner.boliene@yara.com

Please send your CV by clicking the button “Apply now”. No CVs sent via email will be accepted.

Apply no later than

January 3, 2025

Knowledge grows through differences
Yara is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We believe that creating a diverse and inclusive work environment is not only the right thing, but also the smart thing to do. To deliver on this, Yara has firmly anchored Diversity, Equity & Inclusion (DE&I) in our business strategy and has more than 400 employees worldwide involved in D&I ambassadors networks.

As part of our recruitment process, where permitted by local law, we may conduct reference and background checks. These checks will only be performed when deemed necessary for the nature of the job. Candidates will be informed by HR before any background checks are initiated.