Customer Service Specialist (Italian speaking) at YARA_EBS

We at Yara are part of a global network, collaborating to profitably and responsibly solve some of the world's key challenges - resource scarcity, food insecurity and environmental change.

About the Unit

Founded in 1905 to solve the emerging famine in Europe, Yara has established a unique position as the industry’s only global crop nutrition company. The company operates an integrated business model with around 17,000 employees and operations in over 60 countries. In 2021, Yara reported revenues of USD 14.4 billion.

Headquartered in Oslo, Yara opened its office in Lithuania in 2018. Yara European Business Services (EBS) is now set to expand even further and evolve as valued partner that delivers results.

Yara has been awarded as Equal Pay Employer 2023 by Figure Baltic Advisory.

Please note that as of 1st March 2022 the state of Lithuania has simplified employment procedures for Ukrainians. Yara Lietuva welcomes applications of Ukrainian people in Lithuania.

Responsibilities

Build good relations with customers and ensure all activities are in alignment with BU/ market needs
Deliver wide spectrum of customer service activities (e.g., order management, billing, return handling), in SAP and/or other ERP system
Deliver all orders as executable to Transport function in SAP and/or other ERP system
Ensure the Customer Service function meets business needs and required working hours are achieved by working collectively as a team (including back up for colleagues and knowledge sharing)
Diligently follow up on customers complaints according to Quality Complaints procedure
Independently solve basic operational issues and ensure clear solution communication towards customers and/or stakeholders
Understand and follow the agreements/market requirements
Work closely together with colleagues within the team, unit and Yara to deliver excellent service to customers
Build and retain good relationship with stakeholders
Be a role model of Yara’s culture where health, environment, safety and quality are a top priority

Profile

Fluent in English (Level B2 or higher)
Fluent/native Italian language skills (Level C1 or higher)
Proficient in MS Office
Excellent communication skills and a trusted team player
Proactive and self-driven with a solution-oriented mindset
Preferably experienced in Customer Service or Supply Chain
Based in Lithuania or willing to relocate
Eligible to work in Lithuania

We Offer

Personal and professional development
Career opportunities, including subject matter experts, leading or global virtual roles
Social wellbeing-oriented package
Hybrid working model with home office allowance (10 days per month working from the office)
Modern office environment (eco-friendly office with lounge, game room and other areas)
Scandinavian culture supporting continuous improvement
Strong company values and orientation towards people
Much more benefits are waiting for you from the day one

Offered Salary

We offer salary from EUR 1810 to EUR 2568 per month gross (before taxes; language premium included). Final offer depends on candidate's competences.

Contact details

My name is Simona and I am looking for a Customer Service Specialist to join my team! If you have any questions about the role itself, team or main challenges here, you can reach me via email: simona.karneckaite@yara.com

Please send your CV by clicking the button “Apply now”. No CVs sent via email will be accepted.

Apply no later than

May 3, 2024

Knowledge grows through differences
Yara is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We believe that creating a diverse and inclusive work environment is not only the right thing, but also the smart thing to do. To deliver on this, Yara has firmly anchored Diversity, Equity & Inclusion (DE&I) in our business strategy and has more than 400 employees worldwide involved in D&I ambassadors networks.