Customer Service Specialist (Italian speaking)

We at Yara are part of a global network, collaborating to profitably and responsibly solve some of the world's key challenges - resource scarcity, food insecurity and environmental change.

About the Unit

Founded in 1905 to solve the emerging famine in Europe, Yara has established a unique position as the industry’s only global crop nutrition company. The company operates an integrated business model with around 17,000 employees and operations in over 60 countries. In 2021, Yara reported revenues of USD 14.4 billion.

Headquartered in Oslo, Yara opened its office in Lithuania in 2018. Yara European Business Services (EBS) is now set to expand even further and evolve as valued partner that delivers results.

Responsibilities

Build good relations with customers and ensure all activities are in alignment with BU/ market needs
Deliver wide spectrum of customer service activities (e.g., order management, billing, return handling), in SAP and/or other ERP system
Deliver all orders as executable to Transport function in SAP and/or other ERP system
Ensure the Customer Service function meets business needs and required working hours are achieved by working collectively as a team (including back up for colleagues and knowledge sharing)
Diligently follow up on customers complaints according to Quality Complaints procedure
Independently solve basic operational issues and ensure clear solution communication towards customers and/or stakeholders
Understand and follow the agreements/market requirements
Work closely together with colleagues within the team, unit and Yara to deliver excellent service to customers
Build and retain good relationship with stakeholders
Be a role model of Yara’s culture where health, environment, safety and quality are a top priority

Profile

Fluent in English
Fluent/native Italian language skills (Level B2 or higher)
Proficient in MS Office
Excellent communication skills and a trusted team player
Proactive and self-driven with a solution-oriented mindset
Preferably experienced in Customer Service or Supply Chain
Based in Lithuania or willing to relocate (please, note that we are unable to offer a relocation package)
Eligible to work in Lithuania

We Offer

Personal and proficient development
Career opportunities, including subject matter experts, leading or global virtual roles
Social wellbeing-oriented package
Hybrid working model with home office allowance (10 days per month working from the office)
Modern office environment (eco-friendly office with lounge, game room and other areas)
Scandinavian culture supporting continuous improvement culture
Strong company values and orientation towards people
Much more benefits are waiting for you from the day one

Offered Salary

We offer salary from 1920 Eur to 2507 Eur/month gross (before taxes, language premium will be applied based on Italian knowledge).

Contact details

My name is Simona and I am looking for a Customer Service Specialist to join my team!

If you have any questions about the role itself, team or main challenges here, you can reach me via email: simona.karneckaite@yara.com.

Please send your CV in English by clicking the button “Apply now”. No CVs sent via email will be accepted.

Apply no later than

28th of November 2025.

Knowledge grows through differences
Yara is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We believe that creating a diverse and inclusive work environment is not only the right thing, but also the smart thing to do. To deliver on this, Yara has firmly anchored Diversity, Equity & Inclusion (DE&I) in our business strategy and has more than 400 employees worldwide involved in D&I ambassadors networks.

As part of our recruitment process, where permitted by local law, we may conduct reference and background checks. These checks will only be performed when deemed necessary for the nature of the job. Candidates will be informed by HR before any background checks are initiated.