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Date posted:  Feb 08, 2019
Location: 

Zaventem, Flemish-Brabant, BE

Job Function:  Information Technology
Job Type:  Permanent

Application Service Manager

We at Yara are part of a global network, collaborating to profitably and responsibly solve some of the world's key challenges - resource scarcity, food insecurity and environmental change.

About the Unit

Information Technology across Yara has embarked on a transformation journey. Ambitions are to enable Yara’s growth and digital ambitions, improve the collaboration work between IT and business, develop a faster and more nimble IT and install pride inside IT.

Yara is looking for an Application Service Manager combining business drive and technical know-how to manage, in close collaboration with business, a diversified portfolio of applications related to the Yara production business area. The position is in the IT delivery unit Production, Industrial & Supply Chain within Yara IT and reports to the Application Service Delivery Manager for Production.

Responsibilities

  • Key driver and interface between business and IT in the management of a portfolio of several applications connected to production and HESQ business world.
  • End to end application lifecycle, roadmap and asset management: upgrade and patching, roll out, standardization and harmonization, software packaging and distribution…
  • Preferred IT contact to the business. Manage close collaboration with business owner regarding the lifecycle management and usage of the application, advise and implement on business requirements, report on deliverables, TCO, roadmap and changes…
  • Incident, service request and test/change management. Secure business operation continuity. Act as level 3 support. Focus on continuous service improvement.
  • Drive IT services within a multi IT teams organization and multi outsourced providers environment. Ensure services are provided in quality, according to agreed service levels and in respect to governance.
  • Setup and manage multivendor integrated service model and related service offering portfolio.
  • Be the key contact point to external providers. Contribute to definition and implementation of application software & service agreement.
  • End to end application budget and cost control / optimization. Application license management.
  • Documentation of in-scope applications and processes/services in place to manage them.
  • Drive change activities / projects linked to your application portfolio. Collaborate to global project affecting your service area. Ensure deliverables in time, scope and budget.

Education

Degree, Bachelor within Business Administration / Engineering / Computer Science with minimum 5 years relevant professional experience. Long relevant experience may compensate for lack of formal education.

Skills

  • Minimum 3 Years experience in IT service delivery or similar functions. Past experience in application management is a plus.
  • Technical experience in desktop/server/network administration as well as software packaging and deployment.
  • Combined knowledge and interest mix between business and technology.
  • Proven track record of IT operation coordination and project/change coordination in large companies and outsourced environment.
  • Additional experience in ITIL processes, asset management, license management, cost management, and/or service modeling are a plus.
  • Highly customer minded, structured and organized combined with good level of coordination and communication skills.
  • Ability to work independently, defining targets and prioritizing tasks in a demanding environment.
  • Analytical, team-player, proactive and highly committed.
  • Language: English (fluent written and spoken). Norwegian or other European languages are a plus.

Other Information

  • Comfortable in working in a multi-cultural, multi-language environment.
  • Full time equivalent function.
  • Working location: Oslo/Brussels
  • Request some travel mobility.

Contact details

Christophe Renard, Senior Manager, Application Service Delivery Management - Production Segment, +32 496 597 098

Jo Van Durme, HR Business Partner, +32 475 282 250

Apply no later than

6th of march 2019


Job Segment: Engineer, Supply Chain Manager, Computer Science, Developer, Manager, Engineering, Operations, Technology, Management

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